Our policies regarding COVID19
Keeping our guests and employees safe and healthy
Mt. Washington Auto Road
COVID-19 Statement — June 25, 2020
As the first attractions in the State of New Hampshire to open, the Mt. Washington Auto Road was deemed by Governor Chris Sununu to be one of the safest venues for visitors to enjoy the outdoors while easily practicing social distancing. On June 11th we opened for our 159th season to “drive-yourself” customers, and plan to open for modified guided tours in early July.
During our first two weeks of being open, we’ve modified some of our operating procedures to make sure that our attraction and facilities are as safe as possible for employees and visitors. We continue to analyze those procedures to make sure that the Mt. Washington Auto Road and Great Glen Trails Outdoor Center meet and exceed all safety protocols put forth by the CDC and the State of New Hampshire. Those include:
- Face Coverings: Our employees are required to wear face coverings. We strongly urge all visitors to wear face coverings, as well. Customers are required to wear masks whenever they’re in one of the company vans—either a guided tour on the Auto Road, or one of our shuttles for kayaking tours with Great Glen Trails Outdoor Center.
- Temperature Checks / Health Questionnaire: Prior to beginning work each day, employees have their temperature checked and are asked a series of health questions.
- Hand Cleansing: We are asking everyone to wash their hands often with soap and water. Restrooms are currently available in the base lodge and the gift shop at the entrance to the Auto Road.
- Hand Sanitizer: Hand sanitizer stations are available in all of our facilities, and we’ve posted reminders in all buildings about the importance of hand cleanliness.
- Social Distancing: We require that our employees maintain a social distance of six feet from others whenever possible. We strongly urge all visitors to do the same, and have posted signage to that effect throughout all our facilities.
- Sanitizing Teams: Our employees are performing enhanced sanitizing throughout the day on high-touch surfaces in all our facilities.
- Education & Training: Our top priority is the health and safety of our employees and guests. We have implemented enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
We’re very fortunate to be able to offer visitors such a safe and fun experience here in the beautiful White Mountains of New Hampshire, and will welcome you whenever the time is right for you to travel. We’ll greet you with a smile when you arrive, although sometimes it’s tough to tell behind the mask!
Wednesday, April 29, 2020
We continue to make normal progress in our annual opening of the Auto Road. It may seem hard to believe depending on where you are reading this from, but we’re still in the grips of late winter. Six inches of snow fell just two days ago and that translated to over a foot on the mid-mountain stretches of the Auto Road where we are currently working. So, regardless of all else happening in the world, we’re a long way from being open. Covid-19 is tops on our minds as we try to plan for what sort of summer we may have. It seems likely that when the State of NH determines that it’s ok for us to open that we will start with drive-your-self only at first. We are still in this planning phase and attempting to co-ordinate with the State Park on their hopes and plans.
For visuals on our progress up the mountain, follow us on Facebook.
Stay tuned for more updates. Stay safe and healthy and we’ll see you this summer!
Tuesday April 14, 2020
Spring seems to be finally upon us here in the Glen although we had a late season snow and ice storm several days ago. Like everyone, we are still in the midst of dealing with COVID-19 complications. Many of us here at the Auto Road and Great Glen Trails continue to work from home most of the time. Although the base lodge remains closed to the public as usual for this time of the year, we’ve set schedules for the crew who normally would be working in offices here so that very few of us are here at the same time. We’re making effective use of Zoom video conferencing to stay on top of planning for the summer. Since our Road Crew works individually in the spring opening up the Auto Road, they have been going at it for over a week now, always maintaining a safe distance between each other. Regardless of what else is going on, if we’re to have a Road at all after the spring melt off of winter snow and ice, we have to be up there managing that runoff. We’re on schedule as far as that goes!
But, of course, the real unknown is when we can open the Mt Washington Auto Road and Great Glen Trails and what will that look like. There are many decisions to be made in the coming weeks and partners like the Mt Washington State Park folks to coordinate with. Our events department has been working away at alternative scenarios should those be necessary.
We hope you’re healthy and safe.
Friday, March 27, 2020
We are currently in between seasons here at the Auto Road and Great Glen Trails as we always are at this time of the year. We are down to our core crew of full timers for early spring. Last Friday we decided that to help keep our crew safe, we should all start working from home for at least the next two weeks. we hope you'll understand if we're not quite as quick to personally pick up the phone, answer an email or respond on social media. We will continue to make plans for the summer in the hopes of welcoming you all back once again to our beautiful corner of the world.
Until then, stay safe, healthy and be kind.
Sunday, March 15, 2020
In the interest of our guests, employees, and community we will be closing our doors for the remainder of the winter season starting March 15th at 4:30pm.
We’d like to thank everyone for a wonderful season and hope to do it all again next year.
Stay posted to our website / social media for updates about Great Glen Trails and the Mount Washington Auto Road moving forward.
Our intent is to provide a “courtesy groom” when conditions permit through March 22nd. With this, the “ski at your own risk” clause is in effect and conditions will always be variable.
All concessions (rental, café, retail, tickets, restrooms, first aid etc.) will be closed.
We hope you enjoy the open air of Great Glen and stay healthy.
-The team at Great Glen Trails & The Mount Washington Auto Road
Friday, March 13, 2020
Greetings! Thank you for your interest in what we’re doing in light of the Covid-19 outbreak.
This evolving situation concerning the novel coronavirus Corvid-19 requires us all to pay attention and be flexible. Our response will change with the situation.
We have a family of businesses here at the Glen. Currently the Mt Washington Auto Road is closed to automobile traffic as usual for this time of the year. We plan to start our normal springtime opening on schedule during the first week of April. Our winter SnowCoach operation, in conjunction with Great Glen Trails, is very much a day to day decision based on weather and road (snow) conditions. This is also very normal at this time of the year. Great Glen Trails is open daily with whatever activities the weather and snow surface allows. Check our snow report page for daily updates. Check the Glen House website for any notices about their plans.
Here in the lodge, our base of operations in winter and summer, we are following best practices as informed by the Center for Disease Control. We suggest you take a look as many of these suggested practices will apply to you in your own home situation.
We are now reviewing our reservations cancellation policy to make sure it makes sense both to us, as a business, and to you, our guests. You may see changes to this policy in order for you to feel more comfortable making future reservations with us.
Our strategy at this time is to go forward with all of our summer special events as we have planned. Again, this may change, so check back here as time goes on.
Thank you for being, or considering being, our guests here in the Glen. We wish you good health!
Howie Wemyss, General Manager